All posts by - businesslawguy

Burn bridges at your own risk

Recently, a client told me about an employee who not only quit, but burned bridges with the company, its management and many co-workers on his way out the door. This accomplished nothing. Worse, before the bridge was burned (to the ground), the company would have considered rehiring this person in the future.

People get mad, disagree and are frustrated at times. This certainly can happen when someone is leaving a company. This is short-sighted. These type of actions can seriously affect your future opportunities.  In business, acting on emotions can have a long lasting effect.

You may never even know you lost a fantastic opportunity.  It just won’t be there among your options because memories are long.  It feels good to get things off of your chest, but what does it really accomplish?  In business most cities are like a small town. People remember being told off longer than someone providing constructive criticism on their way out the door.

So what do you do when you dislike the actions of your employer, co-workers, or even clients or vendors?  You have to chart the smoothest course you can. Sometimes it means not saying what’s on your mind in way you would like to, i.e. take the high road. I am not advocating that you ignore serious issues, but it’s better to act on thought than emotion in these situations.

Reputation takes a lifetime to build and seconds to destroy. When you have opportunities to say something or take actions that will feel good in the moment, but will come back at you in the future, choose what you say and do wisely.

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Make timely hard decisions

Making hard decisions isn’t easy. But as my wife says, “hard decisions, easy life or easy decisions, hard life.” This is true in your personal life and your business.

In business, employees and peers are watching. If you fail to act, or delay acting, people will notice. This will negatively affect you effectiveness as a leader. This is about credibility. When you deal with issues, others on your team learn how their actions or inactions will affect their responsibilities and roles, and, ultimately, their employment.

Many leaders leave negative situations to chance positing the situation will work itself out. Most times this allows a negative situation to fester, which makes it harder to deal with in the future. The negative effects can include having good employees leave to escape a toxic situation. Making timely hard decisions is so important to avoid these types of negative results.

Timely dealing with hard decisions will make your life easier. You need to make hard decisions when they need to be made, not later. Try it and go for the easier life.

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Embrace people and respect differences

The divisiveness in our country because of partisan politics is disappointing on many levels. People demean others they know and don’t know on social media and anywhere else they can leave comments. People physically attack others at protests and even drive cars into crowds. This really is unbelievable if you think about it. In many ways, our country is coming apart at the seams.

I know people’s positions on political issues are shaped by their core beliefs. No one is going to change another’s core beliefs through an online comment, an in person confrontation, or even a courteous conversation. What happened to hearing someone out in a respectful manner, agreeing to disagree, and moving on? What happened to respecting other’s opinions even when you don’t agree with them?

People cheer for political parties and issues as if they are sports teams. They aren’t. I don’t know anyone who has stopped speaking with a friend or family member who cheers for a different sports team. I am a lifelong Eagles fan. I can and have watched football games with friends or family members who are rooting for the Eagles’ opponent. Sure, it’s more fun when the Eagles win, but, win or lose, we move on and have enjoyed each other’s company.

Notice that nothing I am saying has anything to do with people identifying as supporters of a specific political party because it doesn’t matter who you support or what you believe. It’s about how people need to get back to speaking with and getting along with their friends and family who have different beliefs. So many people have let extremists from both sides drive their narrative. But most people are not far left or right. Sure, they lean one direction or the other, but most people are not as far apart as it may seem, nd likely agree on many issues.

Many people were raised to generally not speak about politics or religion. If you choose to speak with a friend or relative with different political views, it’s up to you whether you discuss politics or not. If you do, hopefully you both can do so in a respectful manner. Don’t you want to try to understand why someone you care about thinks differently than you? This isn’t so they can change your beliefs or you theirs, but to understand people have reasons they believe how they do. Knowing why may help you better understand them. It really isn’t different than you not being able to get anyone to change the sports teams they root for by asking how they became a fan of a given team.

Relationships are everything. They enrich the quality of your life. If someone is truly toxic, that is different, and a reason to not maintain a relationship. Otherwise, remember why you like the person and their good qualities. Yes, politics dominate the news cycle, but there always are many other things to talk about.

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Listening is a skill

It’s a skill to fully listen to one or more people in a conversation. If you want to test how people are listening, ask them to repeat back to you the message or direction you were trying to convey. You will be surprised at how often the other person wasn’t fully listening or took something different from your words than you meant. That’s right, someone can be listening, but take something different from what you said than you meant.

I struggle with active listening because my mind goes into overdrive on what I want to say or how I want to respond. In my role as an attorney I have to be able to think on my feet, immediately respond to questions from judges or clients, and all the while respond in a meaningful way that answers a question or drives home a position. This doesn’t help me be a better listener, but only a better advocate for my client. Turning this off in other conversations is difficult.

The struggle to fully listen is evident in conversations with clients, friends, and family. I may be thinking about a response to a question or position, or a story I want to share, but if I focus on what I want to say, I am not focusing on what you are saying. This is human nature, but I constantly am working to be a better listener.

At a base level I try to remember what I tell my children, which is that if your mouth is open, your ears are closed. I am trying to teach them you have to listen to know what to say.

You should ask others about what you have said to see whether they were fully listening to you and whether they understood what you were trying to convey. You will be surprised by the results. Likewise, in important conversations, repeat back what you believe you heard to see when you are correct, or not.

I notice when I focus on what the other person says my responses are more thoughtful and directed at what I understand the speaker is interested in discussing. I challenge you to listen better in your conversations this week and see how you do.

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Never stop learning

A few years ago I read a quote that resonated with me. I happened upon the quote this week and had the same reaction. The quote is “Everyone is born a genius, but the process of living de-geniuses them.”  This insightful statement is by Buckminster Fuller, and he is correct on many levels. 

We all have potential, but realizing that potential takes work.  Think about the intelligent people you have known who are disinterested in learning or otherwise do not apply themselves. No matter your definition of success, in most settings, hard work beats intelligence.

Learning goes hand in hand with hard work. It is part of improving yourself and makes for a better work place. It also makes for a more interesting work place.

Learning may take the form of business and self-help books, staying current on the news, or books on your chosen profession or vocation. It could involve attending seminars or taking classes. With the Internet at our fingertips, the options for learning are seemingly endless.

If you aren’t interested in learning more about what you do or how to do it better, you should ask yourself why. Is it because you think there is nothing left for you to learn? There is. Is it because you aren’t really interested in what you do? If so, that is a deeper question you should spend time considering.

This learning doesn’t really happen by chance. You may randomly pick things up from reading required in your job or from working with others in the course of doing your job, but that is haphazard learning. It is better to come up with a plan, which may include asking others for opportunities to learn from them or receiving direction on other actions you may take to do so.

What you learn depends on what you do and what will help you do what you do. The first step you should take is to figure out what your options are. They may include reading a book about networking, to taking a course online or at a local community college. The amount of options may surprise you.

Despite the plentiful options, it’s up to you to take action to stop the de-genius process. Challenge yourself and see where you can get by the end of the year.

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Everyone on your team has something to offer if you let them

Teams are important. It takes people to have a team. For a team to perform optimally, each person must have a voice and be allowed to contribute. 

This has been on my mind in relation to a corporate client who, while having a management team, really has a top down decision making process driven by a single person, the owner. I was asked to participate in a meeting on issues related to a legal matter. Each member of the team of four was allowed to speak. After each one spoke I watched and listened to the owner kind of acknowledge what someone said and then replace it with what he thought or wanted to do. This went on for two hours, after which I was directed to do what the owner had told me he wanted to do a few days before the meeting. He allowed his people to speak and ignored their thoughts and input. 

This is an example of a dysfunctional team. An owner has the right to be the ultimate decision maker, but if you give someone a voice only to ignore it, what’s the point of even giving the illusion of wanting input? 

That meeting made me think of a non-profit board I am a member of. The members of the board are diverse in many ways and each bring things to the table the others don’t. During a recent meeting on strategic issues, I listened as committee members spoke. People actually listened to each other and helped form the ideas and action steps on the matters being decided by the board. This is a functional team.

Functional teams involve input from all and team members being open to ideas different from their own. If you think about this, most of us are involved in teams at work and home. How these teams function makes a difference. Of course, at home, parents need to dictate family decisions on many issues, but allowing children a voice at the table on certain issues seems like a smart strategy for them to be part of a functional team from a young age.

People on a team won’t always agree with the decisions coming out of the group. Once a decision is made, those who may not have agreed with the decision need to align so there is a singular message coming from the team. This happens with high functioning teams: respectful discussion and disagreement when meeting and then sending a unified message to those not on the team.

If you are on a functional team, it just makes things easier. If you are on a dysfunctional team, make changes. Change is hard, but it’s the path forward to more ideas and better decision making.

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Disconnect from your work

Most of us are connected to our phones, tablets or computers more than ever right now. From the time we wake up until the time we go to sleep, most of us are a few steps from our office from anywhere in our home. Like many, my summer travel plans were cancelled, taking away a time I actually disconnect from work and email. Losing that time and the current circumstances are wearing on me and those around me. We all need a break, but it’s hard to do when day and night are spent in the same place.

It’s always hard to disconnect because of some perceived emergency situation for a client I may or may not remember a year in the future. When I do disconnect, I am reminded we all need to do so. It’s so relaxing and provides a much needed break from work and the continuous need to stay on top of email and various forms of electronic media and information. When is the last time you disconnected?

It’s more important than ever to do so, but it takes even more planning. Maybe you are willing to travel by plane or car and take a few days away. Even if you aren’t, there are ways to take time. Plan an outdoor activity. If the weather is bad in your locale, you may have to drive a few hours, but you can do so and be home the same day. It doesn’t matter what you do as long as you do something and force yourself to disconnect.

We walk around with these small computers in our pockets that we use to communicate with others, take pictures, surf the Internet, and stream video and audio content. We also use them for work. Most of us really are connected all day long whether because of a level of addiction or the need to be accessible at all times to customers and clients. For those working at home, the lines have become even more blurred.

As an attorney, I definitely have clients who think I should be able to immediately respond to any email or text at almost any time of the day. I try to set reasonable expectations of my availability and general response times, but many people think because a message was sent it will be immediately viewed and responded to. I had one client who used to text me “????” if I didn’t respond or call him within a few minutes of his text. When I would get back to him he logically understood I have other clients, a family and things going on, but because he is an instant responder on email and text, his knee jerk reaction is that everyone else is too.

Use your phone to Google it and you will find numerous articles and studies about how bad it is for your brain and, generally, your well-being, to be using technology so much and accessible at all hours. How bad has it become? Someone my wife previously worked with used to (and hopefully, for her and her husband’s sanity, doesn’t) keep her phone under her pillow and answer texts at all hours of the night. That is so bad on many levels.

Just like your body and brain need you to take vacation, they need you to disconnect from technology for at least short amounts of time. But it isn’t easy to disconnect – our phones help us fill downtime or dead space. The problem is that our downtime is time we used to spend thinking, coming up with ideas, and being creative. In the big picture, for most of us, technology is a creativity killer. For me it may mean the great legal argument or idea for one of my cases won’t come into my head out of the blue like they used to. For you it probably means something different, but there is something you have lost from not taking time to let your mind be unoccupied, even for a moment.

At the same time, I am a big fan of technology both in my professional and personal worlds. I continually am trying to balance its use better, with varying results depending on the day. The truth is you have to focus on turning away from your technology to reconnect not only with the people around you, but yourself.

Try taking a short break from technology and see what positive effects it has for you. I know some of you are saying to yourselves “but when I turn it back on I will be so behind and have to catch up.” You have to do that anytime you go on vacation, are in a meeting or unable to constantly be online, so accept that as a given. If you try to take a break, even for a short time, you will come back looking forward to the next time you can do so and try to make it a regular thing.

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Imagine you are in a car with others on a long drive, have somewhere to be, and out of nowhere traffic on the highway comes to a stop. What is your first reaction? It may be to curse under your breath (or out loud). It may be to voice your frustration or you may be upset knowing you will be late to your destination.

I had this happen earlier this week. My first reaction definitely was frustration. But then I sat back and thought about what I can control and what I can’t control. It didn’t make sitting in traffic for around an hour stopped or barely moving fun by any means. At the same time it gave way to good conversation, made it easier to change the music and provided some time to think. There is good and bad with all things and I tried to find the good and let go of the frustration.

Patience is defined as “the capacity to accept or tolerate delay, trouble, or suffering without getting angry or upset.” Being able to do so is a learned talent. We all want what we want now. Learning that isn’t how the world works when you are young is a hard lesson. Aging, and hopefully maturing, doesn’t make it any easier. It also is impacted by the situation, whether you didn’t sleep well last night and a host of other factors.

That is why patience always is a work in progress. I try to exercise patience in situations where it’s needed. Sometimes I do better than others. No matter my reaction, I do look back to try and figure out how I could have reacted better and with a plan (and hope) to do better the next time.

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Organize yourself

Organization is more important than ever. Many of us are working remotely. Even if you aren’t, being organized makes a difference. If you have children, school is about to start around the country with remote learning, pulling even more on your time. Being organized will put you in the best position to be successful in all facets of your life.

Now is the time to organize or, if you are organized, to reorganize. Delay rarely helps in any situation and disorganization leads to disaster. It not only can make you late on your commitments, it can adversely affect your business and personal life.

We live in a “what have you done for me lately” world that demands that expectations not just to be met, but exceeded. Through being organized you can regularly set realistic expectations you know you can meet. If you are unorganized you will have trouble meeting expectations and your clients, co-workers, and others will see it as a negative.

To do this you need to come up with strategies that work for you. It may be keeping lists and calendaring items. Maybe you need another person, such as an accountability partner, to help keep you on track. There are many tools you can utilize to be better organized and keep on task. You have to know yourself well enough to know what will and won’t work for you. Of course, you then have to put what will work in motion and commit to it.

You should start today. The better you organize yourself, the sooner you will set yourself up for success. The point is you have to work hard to be organized. If you try you will see how it benefits you in business and generally.

If you are not sure where to start, find someone you know who is successful and organized and see if they will formally or informally serve as an accountability partner for you. It is investing in yourself and worth every minute you put into it.

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Mentoring is more challenging than ever

Most professionals still are working remotely and will be for the foreseeable future. This makes mentoring relationships more challenging. You can have phone calls or Zoom calls with a mentor or accountability partner, but mentoring relationships grow from forging a relationship based on knowing each other. Getting to know each other is harder to do by phone or Zoom unless that close relationship already existed. Even then, it’s not as good as being able to spend time together in person.

All of this makes beginning new mentoring relationships more challenging because it’s easier to build the relationship and trust through meeting in person, which then can be supplemented by phone calls or other manners of communication. This doesn’t mean solid new mentoring relationships can’t happen without meeting in person, it just means it is harder.

Imagine you switch jobs now. You are coming into a new company. Maybe it even has a formal mentoring program to help integrate new employees into the company and its culture. It’s much more difficult when you are sitting in your home office than if you are at the company’s actual office.

This is because the basis of the mentor mentee relationship is trust. Trust may be assumed at first, but it really is earned over time. The better the level of trust, the more both parties to a mentoring relationship gain. If you are in a mentoring relationship and it isn’t helping your professional growth, it may not be a good fit or maybe it has run its course. Your hope should be that by participating in such a relationship, you both evolve in many ways that benefit you in the long run.

So, depending on where you are professionally or in life, it always is a good time seek out a mentoring relationship. It will help if you are doing so now to acknowledge it may be more difficult or take longer to forge the bond that really allows such relationships to grow and flourish. But I challenge you to do so and look to play an important role in another’s story.

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