Listen to what people ask you and answer their questions directly. Too many people either do not listen fully to the person they are speaking with or ignore what is being asked. In almost all situations, conversations will go better, and definitely take less time, if the person answering answers the questions instead of going off based on their own agenda.
I know many of you are thinking “this does not apply to all circumstances.” True. But it applies to most. When people sidestep a question and start rambling on it usually looks like the person is being defensive, has something to hide or both. And I admit that some questions are confusing, but if you do not understand the question, you should say so and ask the person to ask again until you do.
In my world, this comes up in court. Judges ask questions and attorneys usually respond in whatever way they believe will help their client and case. Sometimes they remember to come back at the end and address the actual question, but many times they do not. Speak with any judge and you will learn one of their biggest pet peeves is attorneys not just answering what the judge has asked. As with other situations, it makes judges question that attorney’s position because they can’t or won’t answer the question directly, instead addressing their own agenda, i.e. it is looked at as being defensive and coming from a point of weakness.
So how do you want to be perceived by those you deal with professionally and personally? I am sure you want to be believed and not thought of as defensive or hiding the ball. If so, remember that part of listening fully is to directly answer questions you are asked.